Account & Data Deletion Request
 

At SAMOLA HACKNEY LIMITED, we respect your privacy and give you control over your personal data.
If you would like to have your account and all associated data deleted, please follow the steps below:

1. Send an email to hackneysamola@gmail.com from the email address you used to sign up for our app.
    

2. Include the subject line: "Account Deletion Request"
    

3. In the body of the email, include:
    

   • Your full name
      

   • Your registered phone number (if applicable)
      

   • A confirmation that you want your account and all associated data permanently deleted
      

Once we receive your request, we will verify your identity and delete your account and associated data from our systems within 30 days. You will receive a confirmation email once the process is complete.

If you have any questions, you may also contact us at hackneysamola@gmail.com.


 

Privacy Policy

Samola Hackney Limited – Taxi Customer App
Effective Date: 15/09/2025

Samola Hackney Limited ("we," "our," "us") operates the Samola Taxi Customer App. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

 

1. Information We Collect

When you use the app, we may collect:

• Personal Information: Full name, email address, and phone number (provided during signup).
   

• Location Data: Your precise location while requesting rides, to connect you with drivers.
   

• Ride Information: Pickup and drop-off locations, trip history, and cash payment amounts.
   

 

2. How We Use Your Information

We use the information we collect to:

• Provide and improve taxi booking services.
   

• Show your ride history and payment records.
   

• Communicate with you regarding trips or support requests.
   

• Ensure safety, prevent fraud, and comply with legal requirements.
   

 

3. Data Sharing

We do not sell or share your personal information with advertisers or third parties.
Your data is only shared with:

• Drivers: To fulfill your ride requests (pickup location, name).
   

• Service Providers: Such as Google Firebase, which securely stores authentication and trip data.
   

 

4. Data Security

We use secure, encrypted connections to transmit data between the app and our servers.
Only authorized staff may access your data for support or technical purposes.

 

5. Your Rights

You may:

• Request access to your personal data.
   

• Request corrections or deletion of your data.
   

• Request that we stop processing your data (subject to legal obligations).
   

To submit a request, contact us at hackneysamola@gmail.com or use our Data Deletion Request Page.

 

6. Data Retention

We keep your trip and account information as long as your account is active or as required by law.
You may request deletion at any time.

 

7. Updates to this Policy

We may update this Privacy Policy occasionally.
If we make significant changes, we will notify users through the app or by email.

 

8. Contact Us

If you have any questions about this Privacy Policy, contact us at:
📧 hackneysamola@gmail.com